About Felicity Brown

Felicity brings over two decades of experience in commercial property and business operations, with a proven track record managing a diversified real estate portfolio currently valued at approximately $700 million. As Operations Manager and head of the Asset Management Division at Chase, she works closely with clients to deliver tailored, transparent, and performance-driven property management solutions.

With a background spanning insurance, aviation, hospitality, and large-scale development, Felicity brings a cross-industry perspective and strong commercial acumen to every asset under management. She has led the operational restructure of Chase since 2010, introducing cloud-based systems, streamlining processes, and embedding compliance controls to ensure clients’ investments are managed with the highest standards of accuracy and care.

At the heart of Felicity’s role is her meticulous financial oversight—particularly the management of client trust accounts. Known for her integrity and sharp eye for financial detail, she ensures that all client funds are handled with full transparency and in strict compliance with trust account legislation. Her financial discipline is a cornerstone of the long-term relationships she builds with owners, investors, and stakeholders.

Felicity has successfully managed a broad range of commercial assets, from retail and office buildings to complex redevelopments, including a high-profile heritage project in collaboration with specialist architects. She leads a high-performing team of dedicated property professionals who share a clear mission: to protect and grow the value of every asset, while delivering exceptional service to every client.

If you’re seeking a trusted, proactive, and financially astute partner to manage your commercial property, Felicity brings the experience, systems, and client-first approach that delivers measurable results.

As the Drummond Golf Managing Director from 2002 to 2015 and over 40 years business experience and ownership in this industry. I am pleased to write this testimonial in recognition of the high-quality service received from Chase Commercial. ironically, I do this in my semi-retirement to a commercial real-estate agent for the very first time. Such was the impact of the quality of service I received from them.

The testimonial relates to Drummond Golf and Big Swing Golf Australia’s new Flag Ship Brisbane Store relocated to 18 Ipswich Road Woolloongabba.

I write to confirm our satisfaction with Chase Commercial as an organisation and the way they co-ordinated their Asset Management Division and the leasing team with the relocation of our new inner city Brisbane super store. Relocating a business of our size after several decades at the previous site was not an easy decision to make. We couldn’t be happier with our decision to move, in particular dealing with the team at Chase Commercial made it a smooth transition.

Tom McCafferty and Managing Director Rod Brown made the move all that easier by demonstrating excellent competence and support in both the negotiation process of the new lease and the facilities management of the property. We are very pleased with the move and have been particularly impressed with their aftersales follow up. Too many agents these days are only interested in getting a deal done. However, Rod was always prepared to take my calls and was keen to help get the best possible outcome for us at our new home at 18 Ipswich Road, Woolloongabba.

Chase Commercial as an organisation demonstrated not only high levels of professionalism but also an acute and thorough understanding of the entire leasing and property management process from start to finish. The Property Management Division lead by Tom McCafferty serviced our needs and nothing was too hard for him and his team. The timing of our relocation was critical for us so the prompt responses to our requests and requirements made for a timely opening. They kept in regular contact with management and worked hard to achieve the best possible outcome. l was impressed with their attention to detail and ease with which information was provided to our company. They exceeded all our expectations.

It is obvious to us that Chase Commercial do know and understand the commercial property market in Brisbane from their many years in this business. We have no hesitation in recommending them to you if you are looking to buy, sell, lease or manage a commercial property.

Thank you, Tom and Rod and the entire Chase team, for your professional work on Drummond Woolloongabba’s new home.

Mark Abeyaratne

Managing Director, Drummond Golf